Frequently Asked Questions
Do you offer Medicare rebates, bulk billing or health fund rebates?
As a Counsellor, I cannot offer Medicare rebates or bulk bill, as counsellors do not sit within the Medicare scheme.
Whilst this means you cannot receive a Medicare rebate, it also means that you do not need any referrals to see me, and you are completely free to decide the number of sessions you want. My charges are similar to the average gap between the rebate and charge for a non-bulk-billing psychologist or psychiatrist.
If you do have a Mental Health Plan, I may be able to work with you to provide interim support using the gap payment rate (though I cannot bulk bill at all). So if you are on a waiting list and need some help now, please contact me and we can discuss details.
What can I expect in a counselling session?
Each counselling session is unique to the individual(s), but in general you can expect a compassionate, empathetic session where you are listened to and are safe to be as open and honest as you want. You can expect confidentiality and respect.
Counselling is a well-studied approach with a number of techniques to help people who are struggling with the many things life throws at us all: mental health struggles, grief, loss, trauma, anxiety, depression, decision-making, social or behavioural issues, relationships, and many other challenges and tough times.
How do I book a session? Can I book even if I am not yet a client?
If you click on any of the buttons which say "Book a Session" in the website, you will be taken to my client portal where you can:
Book an appointment as an existing client OR a new client
A calendar will be displayed after you choose a service to book.
Choose your desired time and date from the openings available
If you are not yet a client:
You will be required to enter some basic personal information (kept confidential and encrypted), and set a password.
Once you are registered as a client, you can:
Log in to see your invoice(s), payment(s) and appointments
NOTE: If you cannot find a suitable time and day online, or you have specific requirements, please email or call and I will do my best to work with you.
What are your fees?
The current fee structure is available on the Sessions & Rates page.
How confidential and private are your sessions? What do you do with the personal information you collect?
Basically, this means everything you say to me and your personal details are confidential. I can only share things if you give me specific permission, if records are subpoenaed, or if I have very good reason to believe you or another person is at serious risk of harm.
Because we live in a regional area, I may run into you outside of my office. If this happens, I will not in any way indicate that I know you as a client, though I will smile to acknowledge you. You may choose to approach me, but I will not be at all upset if you maintain anonymity - this is part of the safe space I offer to everyone.
All of the personal information you supply is kept in an encrypted system that meets both Australian and International health privacy standards (includes GDPR, HIPAA and PIPEDA and meets regulations in AU, NZ, UK, Europe, South Africa, USA, Canada).